Questions to Ask Before Hiring a Carpet Cleaner

Not all carpet cleaners are the same. Some carpet cleaners care more about getting in and  out as quickly as possible than they do about the quality of work. It is always best when hiring any type of service provider, that you make sure ahead of time that their values align with your values. 

Steam or Dry Cleaning? There's more than one way to clean carpet. Some cleaners use steam extraction, some use Low Moisture cleaning (dry cleaning), and some offer both! One method is not necessarily better than the other. It all depends on your preference, the type of carpet, type of stains, and how heavily soiled your carpet is. A good carpet cleaner will be able to present you with your options and help you find the one that suits you best.

Is it important to you that eco-friendly solutions are used? If so, be sure to ask what kind of solutions they use and feel free to ask to see the solution bottle! You have every right to know exactly what is being used in your home and there should be no hesitation from the technician to show you. 

Is pre-spray and scrubbing included in the quote you were given? It's very common for a cleaning company to give you one price over the phone and another price when the job is done. Make sure you know exactly what is included for the price you're given. Are pre-spray, scrubbing, stain treatment, odor removal, and rinse considered extra? You have the right to know BEFORE the technician begins the job. 

Is the technician using a CRB (Counter Rotating Brush) scrubber? Any other kind of scrubbing machine will actually void the manufacturers warranty on your carpet. A CRB machine will have two long roller brushes that spin towards each other. 

What can they guarantee? Unfortunately, not all stains come out like you hope. Even some high traffic areas will look better, but not perfect after being cleaned. Depending on the type of stain, severity, age, and what you used on it yourself, some stains may remain after cleaning. Inform your technician of any known stains ahead of time and ask what you should be able to expect after it's been cleaned. 

These are just a few things that you may want to ask when you're getting your carpets cleaned. Don't ever let a technician make you feel like you're asking too many questions. You're the customer, it's your home, you're paying for it, so ask away! I hope you found this information helpful, comment below with any other questions!